> For the complete documentation index, see [llms.txt](https://guide.highway.gov.sg/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.highway.gov.sg/for-citizens/public-faqs/known-issues.md).

# Known issues

### I can't upload files and see the following error "Virus scan failed, please try uploading again." at the submission page. What should I do?

<figure><img src="/files/btGNP8e8VauFNFHSMFCQ" alt=""><figcaption></figcaption></figure>

You may encounter this error when trying to submit files on Highway. This is due to the virus scanner on Highway sporadically failing, and it will take time for the Highway team to resolve this issue.

**Temporary workarounds:**

* Re-upload the same files, as we have observed that the files will generally be uploaded successfully after multiple attempts, OR
* Contact the agency officer who shared the link with you to explore an alternative mode of file transfer (e.g., secure thumb drive)