Agency FAQs
For Agency Users only
What file types are allowed?
We currently support uploading of these following file types below.
Documents: ‘doc’, ‘docx’, ‘ppt’, ‘pptx’, ‘xls’, ‘xlsx’, ‘csv’, ‘pdf’, ‘rtf’
Images: ‘bmp’, ‘png’, ‘gif’, ‘jpeg’, ‘jpg’, ‘svg’, ‘tif’, ‘tiff’
Videos: ‘mpeg’, ‘mpg’, ‘wmv’, ‘avi’, ‘mp4’
Audio: ‘m4a’, ‘mp3’, ‘wav’
Others: 'asc', 'cer', 'csv', 'dot', 'dxf', 'ent', 'htm', 'html', 'log', 'mpp', 'msg', 'mso', 'odb', 'odf', 'odg', 'odp', 'ods', 'odt', 'p7m', 'gno', 'p7s', 'pcx', 'pot', 'pps', 'ppsx', 'psd', 'pub', 'rtf', 'sxc', 'sxd', 'sxi', 'sxw', 'tar', 'txt', 'vcf', 'vsd', 'xml', 'zip', '264', 'edr', 'jdr', 'ts'
What are the file size limits?
The current file size limit on Highway is 100MB per file, but there are no restrictions on the total file sizes per submission link or per collection.
What data classification and information sensitivity can Highway handle?
Up to Restricted/Sensitive Normal.
Can recipients submit files multiple times via the same submission link?
Yes, this is possible. Please note to set a longer expiry date for your submission link if you wish to allow your recipient to have access to your link for repeated submissions.
Can collections and submission links be deleted?
Why can't I upload files from my GSIB/HVB?
Highway is designed to enable file collections from citizens and not for government / healthcare / education officers to share files externally, hence uploads from certain IP address has been banned intentionally.
What upcoming features are planned for Highway?
FormSG integration
Collection collaborators
Increased upload file size limits
I can't find an answer to my question. Where can I get further assistance?
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